Smarter Clerk.io Chat: Bigger Results, Better Matches

What’s New

Enhanced Search Relevance

• Improved ranking logic surfaces the most relevant products for each query.
• Greater tolerance for typos and colloquial terms.

Expanded Result Set

• Chat now returns a higher number of products per search, maximising choice without overwhelming the user.

Why Data Quality Still Matters

The upgrade amplifies good data but can’t fix poor data. To unlock peak performance, make sure your catalog includes:

• Descriptive attributes (e.g. brand, colour, size, gender, in_stock, on_sale).
• Clean, consistent values (e.g. “navy” vs “blue navy” vs “navy blue”).
• Up-to-date stock and pricing information.

Optimising Your Chat Configuration

• Add the most important attributes as filterable attributes in Chat settings.
• Review attribute spelling and capitalisation—they must match your feed exactly.
• Test common shopper questions and refine filters where needed.

“Great data + the right filters = exceptional Chat results. With this release, that equation only gets stronger.”

Getting Started

1. Log in to my.clerk.io → Chat → Settings.
2. Confirm your filterable attributes cover the facets shoppers care about.
3. Ask Chat a few “real-world” questions and watch the richer results roll in.

Need Help?

Our support team is ready to review your data feed or Chat config. Reach out via in-app chat or support@clerk.io.

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