Proactive Support, Built Into Your Clerk.io Dashboard
How Clerk.io turns performance insights into real human help
At Clerk.io, we’ve always believed that great software isn’t just about powerful features.
It’s about knowing when to step in and help.
That belief is what led to the newest addition to the Clerk.io dashboard:
a contextual “Talk to an Expert” banner, shown only when it’s genuinely relevant for your store.
This isn’t a pop-up.
It isn’t sales-driven.
And it isn’t guesswork.
It’s support triggered by real performance data, designed to help you grow when it matters most.
When Data Shows Room for Improvement, We Don’t Stay Silent
Most dashboards do one thing well:
they show numbers.
What they rarely do is answer the harder question:
“Is this good — and what should I do if it’s not?”
With the latest dashboard updates, Clerk.io now benchmarks your performance against similar stores. If key metrics like basket size or conversion rate fall into the bottom 20th percentile, the dashboard highlights this and offers a clear next step.
That’s when the banner appears.
Not as a warning.
Not as pressure.
But as an open door.
A Direct Line to People Who’ve Seen This Before
Behind that banner is something we’re deeply proud of:
our Growth Advisors.
These are real people who work with e-commerce teams every day — reviewing setups, spotting missed opportunities, and turning data into clear, practical actions.
With one click, you can book time directly in your Growth Advisor’s calendar.
No ticket queues.
No back-and-forth emails.
No explaining your setup from scratch.
They already have the same context you do — because the insight comes straight from your dashboard data.
Why This Matters Beyond the Feature Itself
This banner isn’t about adding another UI element.
It reflects how we believe support should work:
- Proactive, not reactive
Help appears based on real performance patterns. - Contextual, not generic
Shown only when it’s relevant. - Human-first
Growth conversations happen with people.
We’ve seen time and again that small changes — ranking logic, recommendation placement, email setup — can unlock meaningful gains.
The challenge is rarely access to data.
It’s knowing where to focus.
That’s where our advisors come in.
Software That Cares About Outcomes,
Not Just Usage
This banner is one small expression of a broader promise:
If there’s a clear opportunity to help your store perform better, we’ll surface it — and we’ll be ready to talk it through with you.
No noise.
No pressure.
Just support, right when it’s useful.
Because good software shows you the numbers.
Great software helps you act on them.
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