Compare service plans

Find the right plan to meet your needs

Choose the right level of guidance to help grow your business with Clerk.io.

Score
4.8*****
Products sold
$2.7b
1,500+ customers in 30+ countries
Description
Standard

Our standard high-quality service that all Clerk.io customers enjoy. This package ensures you receive comprehensive support and guidance right from the start.

Plus

Elevate your operational efficiency with dedicated support that allows you to focus more on your core business activities.

Enterprise

Designed for professionals who need to focus on their core business, the Enterprise package offers a completely hands-off service. Simply contact us, and we handle everything swiftly and efficiently.

Support
Chat
  • Within opening hours*
  • Within opening hours*
  • Within opening hours*
Email
  • Within opening hours*
  • Within opening hours*
  • Within opening hours*
Dedicated phone
  • Within opening hours & only in English*
Onboarding
Product training
  • Personal training
  • Personal training
Additonal setup features
  • Handle it yourself using our guides or get a quote.
  • Importing & using custom attributes
  • Custom buttons/links
  • Multi-language
  • Multi-currency
  • Repositioning of Clerk elements
  • Importing & using custom attributes
  • Custom buttons/links
  • Multi-language
  • Multi-currency
  • Repositioning of Clerk elements
Enterprise Implementation
  • Dedicated Enterprise Customer Success Manager & Solution Engineer Project Management provided by Enterprise Customer Success Manager
Performance assistance
On demand
  • Tips & tricks are shared ongoingly, and you can always book a Customer Success Manager
  • Tips & tricks are shared ongoingly, and you can always book a Customer Success Manager
  • Tips & tricks are shared ongoingly, and you can always book a Customer Success Manager
Dedicated CSM
  • Dedicated Customer Success Manager that proactively monitors your setup and sends suggestions for improvements regularly.
  • Dedicated Customer Success Manager that proactively monitors your setup and sends suggestions for improvements regularly.
Enterprise CSM
  • Dedicated Customer Success Manager that proactively monitors your setup and sends suggestions for improvements monthly. Actively manages every Clerk.io project for you with internal and external stakeholders.
Technical Assistance
Solution guidance
  • We guide you to the right solutions to fix the issue
  • We guide you to the right solutions to fix the issue
  • We guide you to the right solutions to fix the issue
Technical expertise
  • Our technical experts can directly implement new Clerk.io features for you on our plug-and-play platform and participate in meeting with your technical partners.
  • Our technical experts can directly implement new Clerk.io features for you on our plug-and-play platform and participate in meeting with your technical partners.
Solution engineering
  • We fix issues and support implementing your requests. If urgent matters occur, we quickly set up a meeting to investigate and solve the issue.
Terms of service
  • Standard Terms of Service
  • Standard Terms of Service
  • Possibility of reasonable deviations from the standard terms
SLA
  • Description in Terms of Service
  • Within working hours, i.e. 08:00-17:00 CET.
Service
Package
Standard
Plus
Enterprise
Description
  • Our standard high-quality service. This package ensures you receive the support and guidance, however limited, when needed.
  • Our most popular solution. With a dedicated support line and a personal CSM, this package is designed to enable you to focus on your core business activities and elevate your operational efficiency.
  • Designed for professionals who need to focus on their core business, the Enterprise package offers a completely hands-off service. Simply contact us, and we handle everything swiftly and efficiently.
Support
  • Access to support through both email and chat, providing you with the assistance you need.*
  • Access to support through both email and chat, providing you with the assistance you need.*
  • Receive comprehensive support through email, chat, and phone. This package includes access to a special phone number reserved exclusively for Enterprise clients.*
Getting started
  • Begin your journey with Clerk.io with a welcome call that introduces you to our platform and includes our complimentary Getting Started Package ***
  • We plan your successful launch and provide ongoing support throughout your journey with us.
  • We meticulously plan your successful launch and provide ongoing support throughout your journey as we guide you every step of the way.
Performance Assistance
  • Receive on-demand support anytime you need to enhance your performance.
  • Receive personalized attention from a dedicated Customer Success Manager (CSM) who proactively monitors your setup. Enjoy quarterly suggestions for enhancements.
  • Receive personalized attention from a dedicated Customer Success Manager (CSM) who proactively monitors your setup. Enjoy monthly suggestions for enhancements.
Technical Assistance
  • Technical help for you and your developers on chat and email.
  • Our technical experts are at your disposal to implement and improve Clerk.io features on your plug-and-play platforms, ensuring seamless performance.
  • Our technical experts are ready to implement new Clerk.io features directly on your plug-and-play platforms and can participate in meetings with your technical partners to ensure seamless integration.
Price
Free
€199/mo
€599/mo
  • Within working hours, i.e. 08:00-17:00 CET.
Free Getting Started Package***
Description
Free best-practice setup of any new Clerk.io store you have to ensure you get results from our product quick.
Platforms
Plug-and-play platforms
Data
Default data sync form your store and what we can configure from our backend.
Features
Only best practice features where your store does not have any special modifications.
Design
Clone the designs you already have or use one of our design templates with simple modifications.
Domains
No limits on domains as long as they have the same design and setup.
Training
Video guides

On Demand Services

We do technical work for any plug-and-play platforms on demand for €99,- hour