AI Chatbot Contributes to Over NOK 260,000 in Revenue for Olympia Sport

26 hours of support man-hours saved

Most online shoppers ask standard questions like “Where’s my order?” or “How do I return this?” In fact, up to 80% of these support questions can be answered by a chatbot², the rest can be escalated to a human - as and when needed.

Olympia Sport trained Clerk.io’s AI chatbot to understand their businesses and speak to customers in Norwegian just like one of their support staff would. 

In just 90 days, the chatbot handled 522 customer chats, saving the company an estimated 26 hours of support time.

"The real value of an AI chatbot isn’t about replacing people — it’s about freeing us up to focus on what really matters: growing the business," 

- Jørgen Østby, Logistics and eCommerce Manager at Olympia Sport.

Shoppers now expect instant help

42% of shoppers  decide whether to stay on a website or not within 10 seconds, and 20% make this decision within just 5 seconds.³ 

For ecommerce managers, the key is helping shoppers resolve doubts quickly.

"It’s like having a support agent that works around the clock, helping customers get instant answers and personalized advice - increasing our chances of making a sale."

- Jørgen Østby, Logistics and eCommerce Manager at Olympia Sport.

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So far, the chatbot has contributed to over NOK 260,000 in revenue for Olympia Sport — all while reducing pressure on their support team.

"The AI Chatbot is helping us sell while we sleep, and we couldn’t be happier with the results,"- Jørgen Østby, Logistics and eCommerce Manager at Olympia Sport.

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Want to support customers even when your team is off-duty?

Let us show you step-by-step how you would set up an AI Chat to solve this problem. 

Write to us at sales@clerk.io or call us on (+45) 70 555 100 and get started now!

1. Source: ECDB
2. Source: Digital in the round
3. Source: Storyly

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