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  • A personal review of your shopping experience
  • Clear opportunities to improve product discovery and conversion
  • Actionable recommendations with no complex sales pitch

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The First AI Shopping Assistant for E‑commerce

Use Clerk.io’s AI Chat feature to turn your online store into a 24/7 shopping assistant. Helps every visitor find the right product, get their questions answered, and feel confident about their purchase—without needing live support.

Request a demo Explore the features
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Conversation with Chat

Why your store needs our AI Chat

  • 64% of all online shopping occurs in the evening, when human support teams are typically offline

  • Shoppers decide within 7–10 seconds whether your site is worth their time. If they don’t get the help they need fast, they bounce—usually straight back to Google.

  • Up to 30% of returns stem from buyers feeling unsure at checkout—missing out on that crucial moment of guidance .With half of your audience going unsupported due to time zones, weekends, or language gaps, your store is losing massive sales potential

  • With half of your audience going unsupported due to time zones, weekends, or language gaps, your store is losing massive sales potential

Explore the key
features of our Chat

Personal Assistant

AI Chat as a 1:1 Sales Assistant

Make your online store more helpful than physical retail staff.

  • Assists first-time visitors with personal shopping help 
  • Guides gift-buyers with high conversion suggestions
  • Detects indecision and help shoppers solve problems 

"It’s like having a support agent that works around the clock, helping customers get instant answers and personalized advice - increasing our chances of making a sale."

★★★★★

Jørgen Østby

Logistics and eCommerce Manager, Olympia Sport

return prevention

Reduce Returns

Returns are one of the biggest margin killers—especially in fashion. Clerk.io’s AI Shopping Assistant detects when shoppers add multiple sizes and proactively offers sizing help before they check out.

  • Prevents costly returns with real-time fit guidance
  • Reduces environmental and logistical waste
  • Enhances customer satisfaction

“Best e‑commerce tool on the market. Clerk.io is in my experience the best tool for product recommendations and search.”

★★★★★

Nicolaj

Teeshoppen

detailed insights

Answer Questions About Complex Products

When customers hesitate over specs or product details, Clerk.io steps in with instant, product-specific answers.

  • Detects hesitation and offers help without leaving the page
  • Reduces returns caused by product confusion
  • Increases conversions on technical or high-consideration items

"Chat has helped find and assist customers online and in the store. Our service team also uses it daily as a sparring partner and reference tool."

★★★★★

Phillip Steensen
Korsør White Goods Store

traffic retention

Exit-Intent Recovery

Instead of basic popups, Clerk.io offers intelligent guidance just as shoppers are about to leave.

  • Understands what shoppers are browsing
  • Makes tailored suggestions before they exit
  • Turns paid traffic into retained traffic

“Our Conversation Rate increases, the Usability as well and the Bounce Rate decreases!”

★★★★★

Thomas

intent-driven support

Problem-Based Shopping

Shoppers often search based on what they need to solve—not the product name. Clerk.io lets them describe the problem, and the AI Assistant identifies the right product.

  • Understands intent, not just keywords
  • Works across DIY, automotive, electronics, and more
  • Mimics a knowledgeable in-store employee

“Chat has helped find and assist customers online and in the store. Our service team also uses it daily as a sparring partner and reference tool.”

★★★★★

Phillip Steensen
Korsør White Goods Store

tailored suggestions

Personalized Product Guidance

Clerk.io proactively recommends bundles, upgrades, or accessories based on shopper behavior and page context.

  • Increases AOV with upsells and cross-sells
  • Helps customers find the “better fit”
  • Tailored to each unique shopping session

“Great system to improve on customer personalisation and recommendation for your online store”

★★★★★

Johan Westerkamp

instant order updates

Smart Order Tracking

Order tracking is built in. Customers simply ask, and Clerk.io responds with secure, real-time updates.

  • Reduces support volume
  • Sends shoppers to their tracking page
  • Fully private and compliant

“The real value of an AI chatbot isn’t about replacing people — it’s about freeing us up to focus on what really matters: growing the business."

★★★★★

Jørgen Østby

Logistics and eCommerce Manager, Olympia Sport

easy communication

Text-to-speech and Multilanguage

Clerk.io’s AI Assistant supports multiple languages and even lets shoppers speak instead of type.

  • Automatically responds in the shopper’s language
  • Speech-to-text built in for accessibility
  • Expands your reach across borders and user types

human support

Effortless Escalation

When a human needs to take over, Clerk Chat passes full conversation context to your support team—no loss of data, no repeated questions.

  • Forward chat logs and summaries to support
  • Integrates with any helpdesk
  • Ensures smooth handoffs for complex queries

"The AI Chatbot is helping us sell while we sleep, and we couldn’t be happier with the results."

★★★★★

Jørgen Østby

Logistics and eCommerce Manager, Olympia Sport

NEW!

Predictive AI Revenue Calculator

Enter your store's traffic, orders, and order value to instantly see how much extra revenue Clerk.io's Predictive Al technology could generate for you.

Calculate now

customer success

Loved by thousands of E-Commerce brands

More than just a tool

The results speak for themselves

35.4%

Increase in order value

1.23

Extra products

11.7%

More subscribers

9.3x

More likely to convert

Real averages across all e-commerce stores using Clerk vs. those who didn’t within the same quarter.

Frequently asked questions about Clerk.io Chat

What is an e-commerce chatbot?

An e-commerce chatbot is an automated assistant on your online store that helps shoppers find products, get answers, and complete purchases. Clerk.io Chat is a generative and predictive AI chatbot built specifically for e-commerce. It understands shopper intent and recommends products from your own catalog, 24/7.

What is the best AI chatbot for e-commerce?

The best AI chatbot for e-commerce combines product discovery, sales guidance, and customer support in one. Clerk.io Chat does all three: recommending products, answering product-specific questions, and resolving support queries like order tracking, while working alongside Clerk's search, recommendations, and email.

Can an AI chatbot increase sales and conversions?

Yes. By guiding shoppers to the right products, answering buying questions in real time, and re-engaging hesitant visitors, an AI chatbot like Clerk.io Chat turns more browsing sessions into purchases and helps grow revenue.

Can an AI chatbot handle customer service questions?

Yes. Clerk.io Chat instantly answers common questions like order tracking, product specs, and sizing. For complex cases, it escalates to your support team with the full conversation context, so nothing is lost.

How do I add a 24/7 AI sales assistant to my online store?

Clerk.io Chat installs on your store and works out of the box using your existing catalog and customer behavior, with no long setup or training period, running around the clock as an always-on sales assistant.

Which AI chatbot is best for increasing conversions on a Shopify store?

Clerk.io offers a plug-and-play Shopify app (including Shopify Plus), and Chat also works on Magento, BigCommerce, WooCommerce, Shopware, PrestaShop, and more, guiding shoppers to convert across whichever platform you run.

How is Clerk.io Chat different from a regular chatbot?

Unlike rule-based bots that follow scripts, Clerk.io Chat is generative and predictive. It understands intent, recommends real products from your catalog, and guides shoppers like a knowledgeable in-store assistant.

Can an AI chatbot improve customer experience?

Yes. Instant, 24/7, personalized help answers questions at the moment of decision, removing friction, improving satisfaction, and reducing drop-off.

Does Clerk.io Chat help reduce returns?

Yes. It detects signals like a shopper adding multiple sizes and offers fit and sizing guidance before checkout, helping prevent costly returns.

Can shoppers track their orders in the chat?

Yes. Order tracking is built in. Customers simply ask, and Chat returns secure, real-time order updates, easing the load on your support team.

Does Clerk.io Chat support multiple languages?

Yes. It replies in the shopper's language automatically and includes speech-to-text, so customers can speak instead of type.

Does Clerk.io Chat provide chat analytics?

Yes. Clerk.io gives you analytics on chat conversations, so you can see what shoppers ask, where they convert, and how Chat contributes to revenue.

Want to see how Clerk's Chat works?

Simply request your personalized demo

  • Completely free of charge
  • Book the best suitable timeslot for you
  • See Clerk in action with your own products
  • No complex sales pitch, just a platform tour
Request a demo

Not like the rest

Our solution is comprehensive
and future-proof

One unified platform

Clerk's real power shines when Search, Recommendations, Audience, and Email are combined, providing you with a single and cohesive platform to facilitate crucial e-commerce functionalities.

Completely cookieless

We prioritize user privacy, making the Clerk platform entirely cookieless and free from storing customer data. This ensures GDPR compliance and helps build trust with your customers.

Works out-of-the-box

Clerk works instantly with no learning period. You’ll see immediate results as it leverages prior buyer history and advanced AI algorithms to optimize your webstore.