Give shoppers more room to discover products with Clerk.io Chat

Clerk.io Chat now offers an expanded shopping experience, giving customers more space to explore product recommendations, compare options, and find exactly what they’re looking for through conversation.

Shopping with an AI assistant should feel just as natural as browsing your webshop.

With the new expanded chat view, shoppers can move from a compact chat window to a larger, more visual shopping experience, where product recommendations are displayed alongside the conversation.

This makes it easier to explore products, ask follow-up questions, and discover new items without losing track of previous suggestions.

See the expanded Clerk.io Chat experience in action in the video below.

A bigger, more visual shopping experience

Clerk.io Chat can now expand into a larger window that gives shoppers a clearer overview of their conversations and recommended products.

Instead of scrolling through products in a narrow chat window, customers can see multiple product recommendations side by side, complete with images, prices, and links to the products.

For example, a shopper looking for a gift might start by asking:

“Help me find a thoughtful gift.”

Chat responds with relevant product suggestions.

The shopper can then narrow the search with a follow-up such as:

“Gifts for my mom.”

Chat presents a new selection based on the request, keeping earlier recommendations visible in the conversation.

From inspiration to the right product

The expanded view is particularly useful when customers want to explore several options before making a purchase.

Imagine a customer searching for “candles that smell blue.”

Rather than relying on an exact product name or search term, Clerk.io Chat interprets the request and recommends candles with fresh, airy, or rain-inspired scents.

The shopper can explore the suggested products directly in the conversation, compare options, and continue asking questions.

This creates a more guided shopping experience, especially for customers who know what they want but aren’t sure which products to look for.

Why does this matter for your webshop?

The expanded chat experience gives your customers:

• Easier product discovery: Browse more recommendations at once, with clear product images and prices.
• More natural shopping conversations: Ask follow-up questions and refine product suggestions based on personal preferences.
• A better overview: Keep previous recommendations and conversations visible while exploring new options.
• A clearer path to purchase: Move directly from a recommended product to its product page.

For your webshop, this means more opportunities to turn customer questions into product discoveries and potential sales.

Make every conversation a shopping opportunity

Clerk.io Chat already helps shoppers discover products through natural conversations. The expanded chat experience makes those conversations more visual and easier to navigate, giving customers more freedom to explore your product catalog.

The result is an AI shopping assistant that makes product discovery feel more like a personal shopping experience.